N91330 Quality Design and Management

Scuola di Ingegneria Industriale
Scheda Insegnamento
Anno Accademico 2019/20 Primo Semestre

Docente TitolareSergio Terzi
UfficioEdificio Torre Secondo Piano

Obiettivi di apprendimento attesi

The aim of the course is to acquire the skills necessary to apply some basic techniques to design the quality of products and industrial production processes and to control design specifications.

Teaching will bring students in the conditions to know:

1) to analyze the relational aspects of quality management

2) to identify behavioral strategies to address the relational dimension of quality processes

3) to develop personal approaches to handling non-technical issues

Risultati di apprendimento attesi

Students will have gained the ability to analyze the quality of products and production processes, measure results, and compare alternative solutions with different levels of quality.

Students will be able to understand what business functions, using which disciplines, will directly and indirectly contribute to quality management. They will therefore be able to identify their own needs for experience and for their knowledge deepening to be able to deal with their professional lives independently and with a solid foundation.

Contenuti dell’insegnamento

The aim of the course is to provide the elements for setting up and discussing the issue of quality management in the design phases and, subsequently, in order to comply with the specifications of a project. Techniques for product design and process design and results measurement will be presented.

The course is complemented by works in which quality is presented as a guideline in business management and in the behaviors of the various people engaged in different roles in delivering quality goals. The main theoretical body is the Eric Berne's Time Use Model

The contents are fully and organically displayed in the detailed description of the didactic modules

Metodologia Didattica

Modalità con cui viene accertata l’effettiva acquisizione dei risultati di apprendimento.

Examination is subject to a written test. During the course  the solution of case studies, if resolved even in small groups, will be able to compete for the formulation of the final vote.

Per accedere al syllabus completo entrate nel selfservice studenti