Student guide International Program A.Y. 2007/08

This course provides students with the knowledge and advanced business management tools needed to address complex decision-making problems and managing the operational implementation of the decisions made.

Introduction

The decision making process
- defining objectives and constraints
- modelling
- generating and evaluating alternatives

Management by processes and business process reengineering (BPR)
- mapping processes
- defining strategic objectives and performance indicators
- analysing and evaluating roles
- modelling
- organisation
- human resource
- negotiation
- reengineering processes
- motivating people
- experimentation

Project Management
- techniques and tools

Team work and a written exam

- Bartezzaghi, Spina, Verganti, Organizzare le PMI per la crescita, IlSole24ore, 1999 (italian students only)
- U.Frigelli, Il governo dei processi, Guerini e Associati, 2001 (italian students only)
- Davenport, Process innovation. Reengineering work through information technology, HBS Press, 1993
- Johansson, McHugh, Pendlebury, Wheeler, Businees Process Reengineering, Wiley, 1993
- G.Oriani, Reengineering, Guerini e Associati, 1995 Meredith, J., Mantel S.J., Project management: a managerial approach, New York, Wiley, 1995.

Further readings, slides and case studies will be indicated during the course.